General

Headquarters

• Schedule Teams Meetings Using Headquarters Conference Rooms

Getting Started

• Getting help at your store
• How to submit a ticket in Zendesk
• Get to know the Zendesk Help Center!

Adobe

• How can I edit, merge or sign PDF documents without having Adobe Acrobat Pro?

Connectivity

• Hotspot: AT&T Netgear Nighthawk M6 Pro
• Hotspot: Verizon Jetpack 6620L
• Hotspot: T-Mobile T10 Franklin Mobile Hotspot
• Netgear Switch
• My computer dropped or lost internet access. What do I do?

Equipment

• How to use HID-ScaleWedge
• I have a broken device or equipment that no longer works. Should I ship it back to IT at HQ?

NetSuite

• Creating/viewing support tickets in NetSuite

Office 365

• Unable to edit a File in Sharepoint
• Using Breakout Rooms in Microsoft Teams meetings
• Adding or removing guests from recurring Teams meetings and chats
• Why does Outlook show an "External" label on my emails
• Why is there a "P" on my photo/avatar in Microsoft Teams?
• My PDF won't open in Sharepoint. What do I do?

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Security

• I have a new employee starting soon. How do I request an account to be created and/or equipment?
• Getting Started with 1Password
• Setting up MFA (Multi-factor Authentication)
• A website is blocked on my computer. How do I request access to it?
• My password expired or my account is locked. How do I change/unlock it?
• How do I reset my password?

Windows

• Microsoft GP Script Error
• Activate Windows Hello if it is disabled
• How do I record a video of my screen in Windows?
• How do I take a screenshot in Windows?
• How do I sync date and time in Windows?