The system hangs when I try to access the Journal in Store Manager or reprint a receipt in the POS

If you ever had trouble launching the Journal in Store Operations Manager, or reprinting a receipt in the Point-of-Sale/Cash Register application, it is likely because Windows does not have a default printer defined, or the current default printer is NOT connected. It's an easy fix. Connect your default printer, or just change the default printer to a different, active printer. Do do that, follow the steps below for your version of Windows:

• Windows 7
• Windows 10
• Windows 11

Windows 7

1. Click the Windows icon in the bottom left corner of your screen and type "Printer" in the Search box
2. In the results, select Devices and Printers
3. In the window right-click on any printer, and select Set as default printer

Windows 10

1. Click the Search icon in the taskbar and type "Printer" in the Search box
2. In the results, select Printers & Scanners
3. In the window click on a printer and select the Manage button
4. In the next window click the Set as default button at the top

Windows 11

1. Click the Search icon in the taskbar and type "Printer" in the Search box
2. In the results, select Printers & Scanners
3. In the window click the arrow to the right of any of the printers
4. In the next window click the Set as default button in the top right