I have a new employee starting soon. How do I request an account to be created and/or equipment?

When a new employee is hired, please let IT know as soon as possible by submitting a ticket, especially if equipment is needed. It is not HR's responsibility to notify us. You, as the hiring supervisor, should have the necessary information about the employee well ahead of their start date.

Create a ticket

Note: IT needs at least 14 days for equipment provisioning, and 7 days notice for account creations 

To get the process going, you must provide the following information in the ticket:

1. Full name
2. Nickname (if applicable)
3. Store number, or department (for HQ)
4. Title
5. Supervisor
6. Phone number
7. Home Address (for HQ if shipping equipment is necessary)
8. Equipment needed (if different from the standard)
9. Software needed (if different from the standard)

Standard Equipment

Store Managers

• Laptop

Headquarters and Regional Managers

• Laptop
• 1 or 2 monitors (depending on role)
• Dock or Display adapter (if necessary)
• Wireless keyboard and mouse

Standard Software Access

Store Managers

• Microsoft Office 365
• Lightspeed

Headquarters and Regional Managers

• Microsoft Office 365
• Lightspeed (depending on role)
• NetSuite (depending on role)