There are several ways of getting help for problems at your store. This printable cheatsheet is something that you can print for your store staff and put near the registers for when they need assistance.
What is the category of the problem?
Information Technology
Contact us when you have problems with the following:
- Internet Connectivity
- Credit Card Devices
- Hardware (Printer, PC, Keyboard, Mouse, Scanner)
- Polling
- Account Permissions
- Sharepoint Folder Permissions
- Malware/Viruses
- Website Filtering
- ENOnline Data Errors
- ENOnline Permissions
Contact IT
Phone: 267-464-7177
Email: support@easternnational.org
Web: https://support.easternnational.org
Retail Operations
*NOTE* You should always reach out to your supervisor first
Below are some examples of retail operations questions that can be answered by your supervisor or a trainer.
- RMS User Creation & Elevated User Permissions
- RMS Daily Operations - Common Examples Include:
- Daily Sales Operations
- Blind Closes
- Transfers
- Reports
- Physical Inventory Adjustments
- EN Online Daily Operations - Common Examples Include:
- Daily Closeout Report (T-02)
- Enter Bank Deposits (T-03)
- Inventory Transfers In & Out (U-03, U-04)
- Enter Physical Inventory (U-06)
- Replenishment Request (W-01)
- Reports
Contact Training
Email: support@easternnational.org
Web: https://easternnational.sharepoint.com/sites/ENHome/train
Contact Field Management
Web: https://easternnational.sharepoint.com/sites/ENHome/field
Merchandise
Contact the Merchandise Department for problems with the following:
- Item and Vendor Updates
- Special Order Requests
- New Vendor Approval
- Approval for Large Shipment Variances
- Received an incorrect package
Contact Merchandise
Web: https://easternnational.sharepoint.com/sites/ENHome/merch
Accounts Payable
Contact the Merchandise Department for problems with the following:
- Receipt Discrepancies
- Receipt Adjustments made for receiving errors
- If a credit memo is being issued because of a damaged or incorrect product shipped
- Beverage receipts
- Telephone Issues
Contact Accounts Payable
Web: https://easternnational.sharepoint.com/sites/ENHome/ap
Vendors
Contact the vendor directly for the following:
- Packing Slip doesn’t match what’s in the box
- Damaged or Missing Product and requesting a credit memo
- Incorrect Items are shipped
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