My computer dropped or lost internet access. What do I do?

Typically, when your computer loses internet access, a simple reboot of the internet device is the first step in fixing the issue.

What type of internet device to you have?

• Cradlepoint router
• DSL/cable/fiber modem
• Hotspot
• What if a device reboot didn't work?

Cradlepoint router

Review this troubleshooting article.

DSL/cable/fiber modem

There is typically a power switch on the back of the device near where the power supply cable goes. If there is:

1. Turn if off
2. Count to 10
3. Turn it back on

If there is no power button:

1. Disconnect the power supply cable from the device
2. Count to 10
3. Reconnect the power supply cable to the device

Hotspot

Hotspots usually have a power button that you can press and hold for 3-5 seconds which will power it off.

1. Press and hold the power button for 3-5 seconds and wait for the device to power off
2. Count to 10
3. Press and hold the power button for 3-5 seconds and wait for the device to power on

What if a device reboot didn't work?

Notify us right away by submitting a ticket and we'll try a few more things or contact the internet service provider (ISP) to get you back online.