Joe Duggan
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Recent activity by Joe Duggan-
Netgear Switch
Device Overview A switch is used in a wired network to connect to other devices using Ethernet cables. The switch allows each connected device to talk to the others. The Switch connects to the netw...
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Surface Pro Register Install - Surface Dock and Stand Setup
NOTE: Please schedule a time with a member of the IT department to install the Surface Pro register. Installing the Surface Pro register requires replacing the current register computer with three ...
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Surface Pro Register Install
NOTE: Please schedule a time with a member of the IT department to install the Surface Pro register. The location will have to be closed. This process will require a member of the IT Department to ...
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How to manually poll your store's register
Did the store not poll last night? Are cash reports missing? Unable to find your X and/or Z reports? Missing sales records from the last week? The Register's most likely need to be polled. To manua...
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Open a document or spreadsheet without Office installed on your computer
Office 365 offers the ability to open, view, and edit documents that you may have downloaded to your computer, even if you don't have Office software on that computer. You simply add the document t...
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My barcode scanner is not scanning barcodes
If your scanning gun still is unable to scan bar codes, disconnect the device and restart the register computer. As the register begins to boot up again, reconnect the scan gun to the register. Thi...
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Receipt printer stopped working
If your receipt printer stopped working try the following: Check that all 3 cables (power, USB, cash drawer) are still plugged in on the back of the printer and that the green light is on If the l...
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Credit Card device stopped working
If your credit card terminal stops working try to following: Double-check that it has proper power. You should try moving the power cable to a different outlet If it has proper power, but still wo...
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How to submit a ticket in Zendesk
Submit a ticket CC another person on your ticket Submit a ticket To submit a request or ticket to the IT department through Zendesk, first go to the Help Center: https://easternnational.zendesk.c...
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Get to know the Zendesk Help Center!
About the Help Center The Zendesk Help Center is your starting point for IT help and support. It contains help articles to promote self-help, provides a method of submitting tickets to us, and give...