Scott Grabus
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Recent activity by Scott Grabus-
An item alias/barcode is no longer recognized by the barcode scanner
Bar code numbers for products must be entered by HQ in RMS. Even if you add an alias for a product at your store, it does NOT sync to HQ and there is no guarantee it will stay that way for long. Ev...
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I have a broken device or equipment that no longer works. Should I ship it back to IT at HQ?
No! Call us first. We will help you troubleshoot the device. If it no longer works, you can dispose of it properly. Do NOT waste a shipping expense sending it back to us, unless we ask you to.
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How do I report an email as phishing?
If you receive an email that looks like phishing or doesn't feel right, DO NOT FORWARD IT TO ANYONE ELSE. NOTE: If you accidently clicked a link or entered your credentials, but you must tell IT ri...
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I click the icon for Store Operations Manager, but nothing happens. What do I do?
Sometimes the Store Operations Manager process running the background gets hung up and you need to kill the process and start it again. Here's how you do it: Right click on the taskbar and select ...
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Where to I find the pre-inventory checklist?
Before starting physical inventory, please read our News article about physical inventory success in Sharepoint. It contains information about: Double-checking that your inventory barcode scanner ...
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The system hangs when I try to access the Journal in Store Manager or reprint a receipt in the POS
If you ever had trouble launching the Journal in Store Operations Manager, or reprinting a receipt in the Point-of-Sale/Cash Register application, it is likely because Windows does not have a defau...
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Why won't my Office 365 Profile picture show in all of the Office 365 apps
If you updated your photo in one particular app, that may not be enough. Microsoft recommends that you use the profile link from Office.com. See this article from Microsoft about updating your phot...
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Getting support for a credit card device at a manual store
Credit card devices at manual stores are handled differently than those at Point-of-Sale stores. Bank of America Merchant Services (BAMS) supports the devices. Here is what you will need from the A...
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Getting help at your store
There are several ways of getting help for problems at your store. This printable cheatsheet is something that you can print for your store staff and put near the registers for when they need assis...
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How do I request new or replacement equipment for my store?
Which type of equipment are you requesting? Register peripherals Registers and Back Office computers Equipment for a new employee/position Register accessories Note: This includes things like key...