Troubleshooting the Ingenico Lane 3600 credit card device often requires rebooting the device. This can fix the card reader not responding when attempting a transaction, the device displaying a System Information error, or Communication error. If you are experiencing any issues with the credit card device, please do not hesitate to email support@easternnational.org , call the Help Desk at 267-464-7177, submit a ticket or create a chat at: https://support.easternnational.org/hc/en-us
Troubleshooting
- Verify power and physical cable connections. Please make sure the cable is securely plugged into the back of the device and is not loose. Please make sure that the ethernet cable is plugged into your source of internet connection. Please make sure the power cable is connected to a power outlet, and also securely connected in the middle of the cable.
- Reboot the Lane 3600. To reboot the Lane 3600, please locate the Yellow Correction key and the
.,#*key. Hold both simultaneously until the terminal powers off and allow the device to go through its boot cycle. You will know the boot cycle has completed when the triPOS logo displays, this can take 3-5 minutes.
Reload Lightspeed if communication problems persist, if that does not resolve the issue please contact the Help Desk.
Comments
0 comments
Please sign in to leave a comment.